Monday, March 11 1:00 PM - 5:00 PM M2.WS Business/Organization Management BSCAI's Plateaus of Growth Seminar Tuesday, March 12 8:15 AM - 9:45 AM WIC Business/Organization Management Women in Cleaning 10:00 AM - 11:00 AM T2.45 Business/Organization Management Preparing for the Next Pandemic 12:20 PM - 1:20 PM T4.49 Business/Organization Management Sustaining Success: Elevate Customer Retention and Satisfaction Wednesday, March 13 8:00 AM - 9:00 AM W1.45 Business/Organization Management The Business of Commercial Cleaning 9:15 AM - 10:15 AM W2.45 Business/Organization Management Monitoring and Managing the Cleaning Contract W2.47 Business/Organization Management Global Trends in Cleaning 3:10 PM - 4:10 PM W3.45 Business/Organization Management 5 Business Processes Sapping Your Profits! W3.47 Business/Organization Management Effective Leadership in the Cleaning Industry